Service portfolio
End-to-end outsourcing. One accountable partner.
JS² Solutions combines U.S.-based client leadership with a high-performing delivery hub in Accra, Ghana. From contact center operations to AI-powered automation, we design, scale, and govern programs that lower cost and improve customer experience.
Flagship service
Call center outsourcing
Outsource your voice, chat, email, and social customer operations to a partner with U.S. governance and Accra-based delivery. We support customer care, technical support, sales, retention, and back-office workflows under one SLA.
- Inbound and outbound voice support
- Live chat, SMS, and messaging
- Email and ticketed support
- Social media monitoring and response
- AI-assisted quality assurance
Accra delivery floor — voice, chat, email, and social channels under one governance model
HIPAA-trained coordinators — a dedicated team member, not a call pool
Healthcare · Dental practice support
A fully staffed front desk for dental practices
Dedicated, HIPAA-trained patient coordinators for dental practices and DSOs, managed by our Orlando team and delivered from our Accra hub. Fewer no-shows, fuller hygiene schedules, and every new patient call answered.
- Appointment confirmations and rescheduling
- Recall and inactive-patient reactivation
- New patient calls and overflow coverage
- Insurance eligibility and benefits verification
- Short-notice scheduling from your ASAP list
Delivery network
Accra, Ghana — our primary delivery hub
All delivery runs under Orlando-based U.S. leadership, a single SLA framework, and one reporting stack. Accra gives us full U.S. day coverage, a neutral-accent English workforce, and the scalability to stand up 450 seats in 30 days.
Accra Connect — training and onboarding on the delivery floor
- 650+
- Ready-to-deploy seats
- 450
- Seats in 30 days
- GMT
- Full U.S. day coverage
- <3%
- Annual attrition
Other services
Technology, sales, advisory, AI, and back office
Every service is designed to integrate with your existing systems and governance model, delivered from Accra and accountable to Orlando-based client leadership.
Technology Services
IT helpdesk, infrastructure management, and cloud migration — plus IT process improvement and automation that connects your systems and keeps records audit-ready.
Sales & Retention
Lead qualification, appointment setting, and customer retention campaigns engineered for pipeline growth.
Advisory Solutions
CX strategy consulting, AI readiness assessment, process optimization, and performance management advisory.
Agentic AI & Automation
Intelligent virtual agents, RPA, sentiment analysis, QA AI, and predictive analytics for next-gen CX.
Managed Back Office
Document processing, data management, and compliance-ready operations under U.S. SLA governance.
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