No-shows and late cancellations
Unconfirmed appointments leave chairs empty and hygienists idle.
Healthcare · Dental Practice Support
A fully staffed front desk. Without adding headcount.
JS² provides dedicated, HIPAA-trained patient coordinators for dental practices and DSOs, managed by our Orlando team and delivered from our Accra hub. Fewer no-shows, fuller hygiene schedules, and every new patient call answered.
The challenge
Where dental practices lose production
Overdue recall
Patients who miss their six-month visit rarely rebook on their own, and every month they drift further away.
Missed new patient calls
When the front desk is checking patients in, calls go to voicemail, and new patients call the next practice on the list.
Insurance verification backlog
Benefits checks pile up and get rushed at check-in, leading to billing surprises.
What we handle
Patient coordination, handled end to end
Appointment confirmations
Calls and texts ahead of every visit, with cancellations rescheduled immediately.
Recall and reactivation
Systematic outreach to overdue hygiene patients and inactive patients to bring them back into your schedule.
New patient calls and overflow
Missed calls and web inquiries returned promptly, questions answered, and appointments booked.
Insurance verification
Eligibility and benefits verified before appointments, documented in your system.
Short-notice scheduling
Same-day and next-day openings filled from your ASAP list.
Onboarding
A pilot in three weeks
Week 3 starts a supervised pilot on an agreed scope — full rollout follows your sign-off.
- Week 1
Discovery
We review your workflows, practice management software, and scripts, and sign a Business Associate Agreement.
- Week 2
Training
Your coordinator is trained on your software (Dentrix, Eaglesoft, Open Dental, and others), your protocols, and your patient communication style.
- Week 3
Pilot launch
Your dedicated coordinator begins working inside your systems during your business hours on a limited pilot scope, so you can review quality before we expand.
- Ongoing
Oversight
Weekly performance reports and quality reviews from our Orlando-based account team.
Why JS²
Why dental practices choose JS²
01
U.S.-based account management
Your practice works with a point of contact in Orlando who oversees quality and results.
02
A dedicated coordinator, not a call pool
The same person handles your practice every day and gets to know your team and patients.
03
Built for patient privacy
HIPAA-trained staff, signed BAAs, secure workstations, and access limited to your systems.
04
Full U.S. day coverage
Our Accra team covers your business hours, including early-morning confirmation calls.
Plans
Flexible support for every practice size
Every practice is different. We'll recommend the right level of support and provide a custom quote after a short consultation, typically a fraction of the cost of an in-house hire.
Part-Time Coordinator
20 hours per week
Ideal for confirmations and recall for a single-doctor practice.
Get a custom quoteMost popular
Full-Time Coordinator
40 hours per week
A dedicated team member covering confirmations, recall, new patient calls, and insurance verification.
Get a custom quoteInsurance Verification
Verification only
For practices that need help keeping up with benefits checks.
Get a custom quoteMulti-Location & DSO Programs
Centralized teams
Centralized scheduling and patient communication teams for dental groups and DSOs.
Get a custom quoteReady to fill your schedule?
Start with a two-week pilot and see the results in your own numbers.
Book a 15-minute consultation